# Privacy Policy Creation date : 06.01.2026 Last modification : 07.04.2026 ## Introduction This privacy policy explains the rules of **https://www.mermio.ch** regarding the collection, use, disclosure, and protection of personal data that we collect when you access our site (the "Service"). This privacy policy defines and describes your rights regarding privacy and how you are protected under applicable data protection laws. By using our Service, you consent to the collection and use of your personal data in accordance with this privacy policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this privacy policy. ## What information do we collect, for what purposes, and on what legal basis The definitions of the legal bases used below are as follows: - **Legitimate interest:** interest of the Company or a third party, provided that your interests or your fundamental rights and freedoms do not prevail, and that this use of your data is balanced in light of your rights and freedoms. - **Contract execution:** processing of your personal data when necessary for the performance of a contract to which you are a party or to take pre-contractual measures before concluding this contract. - **Legal obligations:** processing of your personal data when necessary to comply with a legal or regulatory obligation to which we are subject. - **Consent:** free, specific, informed, and unambiguous expression of will by which you express your agreement, by a statement or by a clear positive act, to the processing of your personal data. ### Contact form data **What we collect:** Full name, email address, phone number (optional), message **Purpose:** To respond to your inquiries, provide you with the requested information, and follow up on your request **Retention period:** 60 days **Legal basis:** Consent and legitimate interest (customer relationship management) ### Essential technical data **What we collect:** Browser type, operating system. The IP address is technically received with each request but is never stored — it is immediately anonymized by Matomo before any processing. **Purpose:** To ensure the proper technical functioning of the site and its security **Retention period:** Duration of the session **Legal basis:** Legitimate interest (site security and operation) ### Visitor statistical data (Matomo) **What we collect:** Pages visited, duration of visit, traffic source, type of device and browser **Purpose:** To measure and analyze the site's audience in order to improve our content and services **Retention period:** 13 months **Legal basis:** Legitimate interest (service improvement) *Note: We use **Matomo**, a privacy-friendly audience analysis solution. IP addresses are systematically anonymized before any processing. No data is transmitted to third parties. Matomo is hosted in Switzerland on our own servers.* ## How we obtain your personal data ### We collect the information you provide to us directly when you: - Fill out our contact form - Communicate with us by email or phone - Contact us for other reasons ### Obligation to provide personal data: In some cases, providing personal data is necessary for us to respond to your request. If you choose not to provide certain information, we may not be able to process your request. ## How we share your information **MERMIO Sàrl does not share, sell, or transfer your personal data to third parties.** Your information remains strictly confidential and is used only in the context of our relationship with you. The only possible exceptions are: - **With your explicit consent:** MERMIO will share your information for any purpose with your explicit consent. - **Legal obligations:** If we are legally required to disclose your information (court order, request from a competent authority). - **In the event of a business transfer:** Your information may be shared in the event of a merger, asset transfer, financing, or acquisition of all or part of our business with another company. All your data is hosted in Switzerland at **Infomaniak Network SA**, ensuring a high level of protection in accordance with Swiss data protection legislation. ## Rights of data subjects Our data collection is voluntarily limited to what is strictly necessary. In practice, this means that some rights below apply very restrictively — or not at all — due to the lack of stored data. However, we mention all rights provided by applicable legislation, for the sake of transparency and compliance. For any request regarding your data, please contact us at . We are committed to responding to it seriously and transparently, within one month. - **Right of access:** you can request what data we hold about you. Given our minimal collection, it is likely that we have nothing to communicate to you beyond a possible contact message. - **Right of rectification:** you can request us to correct inaccurate information provided via our contact form, within the retention period (60 days). - **Right to erasure:** you can request the deletion of your contact data before the automatic expiration of 60 days. - **Right to object to analytical tracking:** you can object to the collection of statistical data by Matomo using the opt-out mechanism available on this page or via your browser settings (Do Not Track). - **Right to information:** you have the right to receive clear and transparent information on how we process your data — this is precisely the purpose of this policy. - **Right to portability, limitation, and other rights provided by the nLPD:** these rights are recognized by law and can be exercised upon request. Due to our minimal collection, their practical application will most often be moot. ### Withdrawal of consent: You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before this withdrawal. ## Right to lodge a complaint with a supervisory authority If you believe that our processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with a competent supervisory authority. **In Switzerland:** You can contact the Federal Data Protection and Transparency Officer (PFPDT). Website: ## Security We take the security of your personal data very seriously. Although no technological system is completely secure, we implement appropriate security measures to minimize the risks of unauthorized access or misuse of your personal information: - Secure hosting in Switzerland at Infomaniak Network SA - HTTPS protocol for all communications - Access to data limited to authorized persons - Systematic anonymization of IP addresses collected by Matomo - Automatic deletion of data after the retention period - Regular backup procedures ## Changes to this policy We regularly review this privacy policy and reserve the right to modify it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately after their publication on our website. Please check this privacy policy from time to time to stay informed of any changes. The date of the last update is indicated at the top of this document. ## Contact us For any questions regarding this privacy policy or to exercise your rights, please contact us: **MERMIO Sàrl** Rue de la Tour-de-l'Ile 4 1204 Geneva Switzerland Email: Website: https://www.mermio.ch